![]() If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed. Coordinate with other users to ensure all users are signed out of their accounts before continuing. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. You may be prompted that another user on the device is signed in. ![]() Open the Control Panel and select Uninstall a Program.Most of the time, you should perform a standard uninstall for troubleshooting issues. Step 1: Uninstall the app Standard uninstallĪ standard uninstall leaves a small amount of information on your device so the CrashPlan app can remember your device when you reinstall. You must uninstall the app before reinstalling make sure you complete all the steps to uninstall the CrashPlan app before reinstalling it. Issues with the CrashPlan service, network communication, or a corrupted cache file.You are able to sign into the CrashPlan console but not the desktop app.Uninstalling and reinstalling the CrashPlan app can be a useful troubleshooting step for a number of unexpected behaviors, including:
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